moving files on dropbox desktop disappeared

Ensure there are no delete files in the Recycle bin and your anti-virus is not blocking the Sage 50 processes.

Open the sample company - see KB How to open sample company?.

Method 1: Check to see if the sample company opens

If file is on server, be sure the mapped drive connection is active.

If the SAI file and SAJ folder are missing after doing the 2020.1 update, you may need to find a recent backup in Windows Explorer - see KB Unable to open company after 2020.1 update.

R estore the backup using the restore wizard - see How to restore a backup.

Do not open the backup using Windows Explorer.

Ensure the file name has no # sign or special characters.It is recommended to also get a subscription antivirus, anti-spyware suite installed - see KB Program doesn't open when opening a file or using the program icon.If this issue occurs consistently when the file is shared on Remote Data Access, you should consider doing a malware/spyware scan.If the data should reside on C:\, move the data to the C:\Sage 50 Data or create a new folder if it does not exist.

Ensure the data file location is not being synced to One Drive, Google Drive, Dropbox or any other cloud file services - see KB Can I save my company files in a folder synced with OneDrive, DropBox, or Google Drive?.The latest version of the Sage 50 application should be installed before trying these methods.

Moving files on dropbox desktop disappeared